Frequently Asked Questions
Learn more about our products and what we offer.
- 01
I ship through USPS, so it depends on them once the orders are out of my hands but I try to get most orders out within 2-3 days!
- 02
Once your order ships, you'll receive an email with tracking information. If you don't get the email, please let us know at illuminaryloresupport@protonmail.com.
- 03
We currently ship all our items via USPS Priority Mail to ensure they reach you quickly and safely.
- 04
We want you to be delighted with your purchase. If you're not satisfied for any reason, please reach out to us at illuminaryloresupport@protonmail.com, and we'll make it right.
- 05
Yes! This is one of the reasons I created this business!
- 06
At the moment, I am only United States based but maybe in the future!
- 07
I love using natural wax, so I use coconut soy wax. I use Golden Wax in 454-54 in their premium coconut soy!
- 08
Fragrance oil specifically made for soy wax, it is a must to use as it brings out a great scent throw both cold and hot
- 09
Nope! I try to be as natural as possible, so they only include natural coconut soy wax and fragrance oil. My candles are free of dyes and I use cotton wicks as well
- 10
You should only burn for 3-4 hours, this is for any type of candle, not just mine. Be sure to trim the wick 1/4" before each light and follow the instructions very well. I include instructional cards in every order as well as warning labels on the bottom of each candle!
- 11
Absolutely! When about 1/4 of the wax remains, it's time to retire your candle. The "freezer method" works wonders: just place your jar in the freezer for a few hours or overnight. The wax should break and fall out easily. If not, try freezing it again. For stubborn wicks, a heat gun will do the trick. Always ensure the jar is thoroughly cleaned before reusing it.
- 12
We release new products based on different mental health themes like anxiety, depression, and PTSD. To stay updated on our latest releases, follow us on Instagram (@illuminarylore) and LinkedIn (Illuminary Lore). Be cautious of scams and only trust these official accounts.
- 13
No. I always say go to therapy if you need help but these are more for not only bringing more awareness but also being there for someone else. Though my customers that have ordered have said they felt the scent was calming to them