Question 1

How long will it take for my order to arrive?

Accepted Answer

I ship through USPS, so it depends on them once the orders are out of my hands but I try to get most orders out within 2-3 days!

Question 2

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with tracking information. If you don't get the email, please let us know at illuminaryloresupport@protonmail.com.

Question 3

How do you ship your products?

Accepted Answer

We currently ship all our items via USPS Priority Mail to ensure they reach you quickly and safely.

Question 4

Can I exchange or return my order?

Accepted Answer

We want you to be delighted with your purchase. If you're not satisfied for any reason, please reach out to us at illuminaryloresupport@protonmail.com, and we'll make it right.

Question 5

Can I send a candle as a gift?

Accepted Answer

Yes! This is one of the reasons I created this business!

Question 6

Do you ship internationally?

Accepted Answer

At the moment, I am only United States based but maybe in the future!

Question 7

What wax is used in your products?

Accepted Answer

I love using natural wax, so I use coconut soy wax. I use Golden Wax in 454-54 in their premium coconut soy!

Question 8

What oils are used?

Accepted Answer

Fragrance oil specifically made for soy wax, it is a must to use as it brings out a great scent throw both cold and hot

Question 9

Do you use any dyes or other additives?

Accepted Answer

Nope! I try to be as natural as possible, so they only include natural coconut soy wax and fragrance oil. My candles are free of dyes and I use cotton wicks as well

Question 10

What is the best way to burn an Illuminary Lore candle?

Accepted Answer

You should only burn for 3-4 hours, this is for any type of candle, not just mine. Be sure to trim the wick 1/4" before each light and follow the instructions very well. I include instructional cards in every order as well as warning labels on the bottom of each candle!

Question 11

How can I repurpose my candle jars?

Accepted Answer

Absolutely! When about 1/4 of the wax remains, it's time to retire your candle. The "freezer method" works wonders: just place your jar in the freezer for a few hours or overnight. The wax should break and fall out easily. If not, try freezing it again. For stubborn wicks, a heat gun will do the trick. Always ensure the jar is thoroughly cleaned before reusing it.

Question 12

When do you release new products?

Accepted Answer

We release new products based on different mental health themes like anxiety, depression, and PTSD. To stay updated on our latest releases, follow us on Instagram (@illuminarylore) and LinkedIn (Illuminary Lore). Be cautious of scams and only trust these official accounts.

Question 13

Will these products cure my mental health?

Accepted Answer

No. I always say go to therapy if you need help but these are more for not only bringing more awareness but also being there for someone else. Though my customers that have ordered have said they felt the scent was calming to them

Frequently Asked Questions

Contact Us