Terms & Conditions

Welcome to [Illuminary Lore LLC] (https://www.illuminarylore.com). This Website is owned and operated by the owner, [Malea Sager]. By accessing or using our Website and purchasing our products, you (the "Customer," "User," or "you") agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

 

1. PRODUCT SAFETY & LIABILITY DISCLAIMER

 

By purchasing our products, you acknowledge and agree that candles are an inherent fire hazard. Proper care and safety measures must be taken at all times.

• Safety Instructions: You agree to follow all safety guidelines printed on our product labels and provided on our website. This includes, but is not limited to: keeping burning candles within sight; keeping candles away from flammable objects, children, and pets; trimming wicks to 1/4 inch before every burn; and never burning a candle for more than 4 hours at a time.

• Limitation of Liability: [Insert Brand Name] is not responsible or liable for any damage, injury, loss, or expense (direct or indirect) caused by the misuse of our products, failure to follow safety instructions, or leaving a burning candle unattended. Our maximum liability to you for any product defect or issue shall not exceed the total purchase price paid for the specific product.

 

2. HANDMADE & NATURAL VARIATIONS

 

Our candles are hand-poured using [natural soy wax] and our body butters using [avocado butter, shea butter, sweet almond oil, coconut oil] while our massage oils use [jojoba oil]. Because our products are handmade, minor variations in color, texture, surface smoothness, frosting, or scent throw can occur. These natural variations do not affect the quality or performance of the candle and are not considered product defects.

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2. MEDICAL DISCLAIMER

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The products, descriptions, and affirmations offered by Illuminary Lore are intended solely for general sensory comfort, ambiance, and wellness advocacy. They are not intended to diagnose, treat, cure, or prevent any physical or mental health condition. Scented candles, wax melts, and tealights are home fragrance products and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or a qualified mental health provider with any questions you may have regarding a medical or psychological condition.

 

4. ORDERS, PRICING, & PAYMENT

 

• Pricing: All prices listed on our website are in [USD] and exclude shipping costs and local sales taxes, which will be calculated at checkout. We reserve the right to change prices at any time without notice.

• Order Rejection/Cancellation: We reserve the right to refuse or cancel any order for any reason, including product availability, inaccuracies in product or pricing information, or suspected fraudulent activity. If your order is canceled after payment, we will issue a full refund to your original payment method.

• Changes & Modifications: Once an order is submitted, we begin processing it quickly. We cannot guarantee that changes to items, shipping addresses, or cancellations can be made after submission. Please contact us immediately if an error was made.

 

5. SHIPPING & DELIVERY

 

• Processing Times: Standard orders are processed within [I2–5] business days. Processing times may increase during holidays or peak seasonal drops.

• Carrier Responsibility: Once a package leaves our facility and is handed over to the shipping carrier (e.g., USPS), ownership transfers to the Customer. We are not liable for delayed transit times, stolen packages, or carrier errors.

• Weather Conditions: During warm summer months, candles left in hot mailboxes or transit vehicles may soften or melt. We are not responsible for candles melted during transit or due to prolonged exposure to heat after delivery.

 

5. RETURNS, REFUNDS, & DAMAGED GOODS

 

• Unused Items: We accept returns of unlit, unaltered, and unused candles in their original packaging within [Insert Number, e.g., 14 or 30] days of delivery. Return shipping costs are the responsibility of the customer.

• Damaged Items: If your candle arrives broken or damaged due to transit, you must contact us within [within 48 to 72] hours of delivery with photographic proof of the damaged product and packaging. We will gladly issue a replacement or store credit for verified shipping damages.

 

6. INTELLECTUAL PROPERTY

 

All content on this Website—including text, logos, graphics, photography, product names, and descriptions—is the property of [Illuminary Lore LLC] and is protected by copyright laws. You may not copy, reproduce, or distribute our content without express written consent.

 

7. GOVERNING LAW

 

These Terms and Conditions and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of the State of [Iowa], United States